Standing out from the crowd is hard. Creating exceptional customer experiences is how you do it.
A keynote speaker, entrepreneur and author, Laurie Guest is an authority on customer service excellence. She is a member of the National Speakers Association and is a Certified Speaking Professional.
Laurie shares her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her knack for getting to the essentials of exceptional customer service means everyone in attendance will not only understand her approach, but be able to immediately implement her strategies for improvement.