When it comes to Customer Experience, how do leaders know what’s new – and what’s next? They look to Brian Dennis, internationally recognized as a Customer Experience innovator and trend forecaster. Backed by 2 decades as a Customer Experience executive in Fortune 200 corporations, Brian has a knack for getting to the heart of a concept and explaining it simply and concisely.
Brian’s humor, engaging manner, and innovative message make him an ideal choice for a meeting opener, keynote, or last-day speaker when you want your attendees to stay until the end. Audiences leave Brian’s presentations with proven, real-world ideas they can immediately implement to transform their Customer Experience.
Effective service leaders must have vision, commitment, and a customer lens on everything they do. His keynotes feature proven strategies that attendees can implement to immediately improve their Customer Experience.
Few things are as compelling as a good story, and Brian has mastered the art of storytelling while keeping audiences entertained. His memorable stories and anecdotes, sprinkled through-out his keynotes, drive home points and explain complex ideas.
Brian is author of two books with his most recent titled, If the Customer’s the Copilot, You’re in the Wrong Seat: Innovative Yet Simple Strategies to Elevate Your Customer’s Experience. He is an advisor on the CX University Excellence Board and also serves on their thought leader/teaching faculty with some of the most innovative minds in the Customer Experience field.
IF THE CUSTOMER’S THE COPILOT, YOU’RE IN THE WRONG SEAT
How can you elevate Customer Experience today and deliver exceptional customer service in the future? In this new keynote, Brian Dennis shares insights and proven ideas that attendees can immediately implement to improve Customer Experience and anticipate their customers’ future needs.
10 CUSTOMER EXPERIENCE LESSONS: CHANGE THE WORLD – OR EVEN JUST YOUR BUSINESS – ONE CUSTOMER AT A TI
In this popular and high-energy presentation, attendees learn how to convert satisfied customers into highly satisfied customers who are loyal champions for your business. Brian Dennis tackles 10 Customer Experience lessons, while distilling perplexing concepts into easy-to-understand (and actionable) ideas.
WINNING AT THE FRONT-LINE: LESSONS TO CREATE THE ULTIMATE SERVICE ENVIRONMENT
This highly interactive keynote is intended for the front-line: employees who directly serve the customer. It’s a fun, engaging session where attendees gain a greater understanding of why customer empathy is critical – and better see their role as company evangelists in delivering great service.
LET’S GET “PHIGITAL”: THE CONVERGING WORLDS OF PHYSICAL AND DIGITAL CUSTOMER EXPERIENCE
Customer Experience is no longer about “physical” or “digital.” Instead, it’s about how the two worlds converge. In this leading-edge keynote, attendees learn how innovative companies utilize a combination of people, technology, personalization, and data to create differentiated retail experi- ences. While audiences hear current trends, the emphasis is on 3- to 5-year trajectories that need to be on their radar now.