Disney is known for it’s world famous incomparable customer service. Be our guest isn’t just a cute song, it’s a cultural touchstone. Now you can bring a touch of the Disney magic to your organization when you bring “Ex-Disney Guy” John Formica to your next event.
John Formica, (The “Ex-Disney Guy”), is a leading authority on tourism, hospitality and service industries. John has inspired audiences across the globe, showing them how to create a Disney-like culture, positive leadership, team relationships, small business growth and transforming any existing service level into a Magical customer experience.
John has over 25 years of experience in top management positions with service industry leaders including Walt Disney World Resorts®, Hyatt Hotels, Hilton, Adam’s Mark and Sunrise Senior Living.
During his ten years at the Walt Disney World Resort in Orlando, Florida, John managed their top luxury resort properties and implemented “Disney’s” philosophy on creating a superior customer experience and people management to lead his teams to achieve:
- Highest guest satisfaction ratings among all Disney World Resort Hotels.
- Selected to Co-chair and assist in the company-wide rollout of “Disney’s Guest Satisfaction Program.”
- Delivered presentations for the Disney Institute on “Customer Loyalty” to audiences, companies and business professionals from all over the world.
TOPIC – also available as an online virtual presentation
Just Imagine If Disney Ran YOUR Business
John will help you learn:
How to Attract MORE Customers/Clients: No longer to compete on discounts and coupons to attract more customers while positioning your business to be different than your competitors in the same industry. This is so critical for your success as a small business if you want to position your business to compete with the big box stores and get paid for what your products and services are worth.
Keep MORE Customers/Clients From Leaving: Understand what your customers/clients REALLY want and not what you think they need to create an emotional bond and connection with your existing customers that will build customer loyalty for life!
Have Magical People Working For You: Avoid the #1 mistake most businesses make when finding and hiring people for their business.Stop turnover and the revolving door of average or poor performing players on your team. How much time, energy and lost customers are a result of the wrong people in your business? Customers will always remember people over product or service.
Make the Workplace Magical: Learn Disney Leadership Strategies to lead and create a positive “Whistle While You Work” team environment in your business. Increase productivity, morale and implement a customer focused culture while having fun every day!