RedPropeller Speaker’s Blog

Three Points To Consider 1. The hands we’re dealt aren’t always good ones. The people, behaviors, situations, circumstances, conditions and events we encounter don’t always measure up to what we expect. I thought I’d begin with an understatement! 2. We always make choices about the bad hands we're dealt. Yes, [...]

  Jack Mackey served as long-time Chief Evangelist at Service Management Group (SMG), the leading customer experience firm dedicated to improving loyalty and sales for service-based businesses. He brings to life service strategies from 30 years of ongoing research at Harvard Business School, grounded with up-to-the-minute customer experience discoveries. The "Jack [...]

By Daniel Burrus, CEO of Burrus Research There has never been a shortage of trends. The real problem for you is figuring out which ones will happen so that you know where to place your strategic bets. I have been publishing a list of top trends since 1983, as well as [...]

Written by Diane Vaccaro Each of us was born to win, but we have been conditioned to lose. We are born to thrive, to grow, and to develop. But, we get conditioned to lose, to settle, to sit back. We allow the words of others, and our own self talk, [...]

Not so long ago, a “successful business” was typically one that started with a good idea, executed that idea well, and then was effectively managed. That’s an oversimplification, to be sure; but if a business followed this basic model, it could potentially thrive for decades (and many did). Today, the [...]

Winning the price war comes when during the sales process your clients know the value and outcomes they will be getting and price isn’t even mentioned. We own a second home in Charleston, South Carolina that we rent out during the summer months. For the past year we have been [...]

Three Truths About Beliefs 1. They are powerful. Even though we may not even be consciously aware of our actual beliefs, they are the basis of the choices we make, the meanings we assign and our behavioral responses to the people, situations and circumstances we encounter. 2. Their power is [...]

If you could turn to your co-worker on a busy Monday afternoon and ask them how their day’s going, how do you think they’ll react? From mournful sighs to sarcastic jabs, you’ll discover a hundred and one ways to say “I hate my job.” In the spirit of companionship, you [...]

A conference attendee asked me last week what my most recent and best customer service experience was. I mean a game changer that was truly different and memorable. It was actually easier than normal to answer as my wife and I just shopped a retailer we had not been too [...]

I was speaking to a young man who recently got out of TV news after 5 years. He is smart and talented and won awards in his short time as a reporter. When I asked why he left the business he said it was because he asked his managers if [...]

The new year is right around the corner and it’s filled with new opportunities and challenges. As we head into 2018, make sure that you’re as prepared as possible to lead your team to success. To be an effective manager, it’s important to fully understand your team dynamic. Below are [...]

Mark Sanborn is the president of Sanborn & Associates, Inc., an idea lab for leadership development. In addition to his experience leading at a local and national level, he has written or co-authored 8 books and is the author of more than two dozen videos and audio training programs on [...]